Customer Service Advisor

Customer Service Advisor

Salary between 24k - 26k depending on experience

Work hours: Monday - Friday 0900 - 17.00

Office Based

Parking

Beautiful Office Envrioment

Do you pride yourself on delivering exceptional customer service?

Are you passionate about going above and beyond to ensure every customer has a great experience? If you love giving 100% in everything you do and take satisfaction in being the best at what you do — we’d love to hear from you!

Precis of the role:

The role is vast and varied and as a part of the CS Team bridges the space between our manufacturing/production teams and our retailer customers and to a lesser extent end users and members of the public..

Utilising our intuitive CRM system that logs repairs and replacements and liaises with our Factory and suppliers

Role Duties:

• Receive a high volume of incoming telephone and email enquiries
• Dealing with complaints in a professional manner and to a satisfactory conclusion
• Liaison with internal teams including sales, manufacturing, production and logistics.
• Managing customer orders from creation through to assisting to facilitate on time delivery.
• Logging, assessing and solving service issues, raising RMA/Replacement orders when required
• Covering Reception in the absence of the Showroom Host
• Covering Saturday Showroom Duty in the absence of the Showroom Host/Hosts
• Log issues into CRM and update constantly and consistently so we have full detail of every issue that arises

Role Skills :

• IT literate, including Microsoft Excel
• Able to work as part of a team in addition to working on own initiative
• Able to work under pressure in a fast pace environment