Customer Service Advisor

Company : Hales Group Limited

Job Type : Full Time

Newmarket, Suffolk

Number of Applicants

000+

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Job Description - Customer Service Advisor

Customer Service Advisor

£27,000 per annum DOE
Near Newmarket
09:00 – 17:30 with one hour for lunch
Monday – Friday
Permanent

On behalf of our client based near Newmarket, we are searching for a Customer Service Advisor. The ideal candidate will be highly organised, proactive, and an excellent communicator with a strong customer first mindset. Responsibilities include acting as the main point of contact, resolving service queries, and supporting client retention and growth. Experience in a fast-paced, client-facing environment is desirable.

Main Duties and Responsibilities:

Maintaining contact for your assigned clients
Acting as a key link between teams to deliver excellent service
Building and maintaining strong client relationships
Handling service issues per company quality standards
Retaining and growing existing client accounts
Logging all client interactions in the CRM system
Monitoring competitor activity and update CRM
Supporting with other tasks as needed by the business
Attending events and promote the company
Working to performance targets (KPIs)
Promoting the business internally and externally

Key Skills:

Strong written and verbal communication
Well organised
Problem solver, works well under pressure
Customer service experience
Used to fast paced, target-driven work

If you are interested in this position, please apply with a current CV or contact Scarlett on for more information.

Original job Customer Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Advisor

Job Description - Customer Service Advisor

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