Customer Service Advisor

About the role?

We are looking for an Administrator to add to our family tree. The role will be based from our Gloucester Office (GL2 7ND). 

Hours: Monday – Friday 8:30am – 5:30pm (plus 1 in every 4 Saturdays 8am – 12pm

To ensure the smooth and continual running of the administration within the Skip Hire division and ensure customer satisfaction at all times.

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (80% plus). We truly believe in a greener future for generations to come.

Responsibilities for the job role:

• Receive incoming phone calls and emails for the ordering of skips and hook bin services. Book services onto system. 
• Work closely with the Skip Hire sales team and the Skip Hire administration team to ensure quality customer service requirements are met.
• Review current customers and their requirements and update the Skip Hire computer database accordingly.
• Ensure that payments for non-account customers are correctly taken and recorded prior to the delivery/exchange of a skip or bin.
• Transfer order information onto the specified computer system and check as required ensuring the correct issuing of tickets, sales invoicing and charging.
• Ensure that all orders for the following day(s) are complete to enable driver allocation by the Skip Hire operations team to the designated depot.
• Deal with invoice queries and requests for credits as delegated.
• Daily communication with the Skip Hire Operations to ensure that adequate lorries, drivers and units are available for the timely delivery of all orders.
• Initial contact in dealing with queries and complaints from external and internal customers.
• Check tickets from completed jobs to ensure that information as amended or noted on tickets is transferred to the designated computer system to ensure correct invoicing and charging.
• Apply for and record licences for skips on the road.

What can we offer you?

Life Assurance Scheme

Free on-site Parking

Corporate gym membership discount

Staff discount on skip hire

Family-run business

Progression opportunities

Commitment from employers to continued learning and development

Access to mental health support

Please apply if you interested in this role and our in-house recruiter will come back to you.