Customer Service Advisor

Job Title: Customer Service Advisor

Location: Hybrid Working from home and our Leatherhead Office

Salary: £25,000 - £30,000 per annum (depending on experience)

Job Type: Permanent / Full time

Schedule: Monday to Friday (Hybrid Working from home and our Leatherhead Office)

About the role:

We are looking for a motivated and detail-oriented individual to join our team as an Customer Service Advisor, with the opportunity to grow into an Account Manager role. This is an excellent opportunity for someone with a strong background in customer support who is eager to develop their career in account management.

About Us:

ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses.

Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.

Duties and Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with a diverse portfolio of clients, ensuring their needs are met and expectations exceeded.
• Telephone Communication: Handle client calls with confidence and professionalism, addressing inquiries and resolving issues promptly.
• Microsoft Office Proficiency: Utilise Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to manage client accounts, prepare reports, and communicate effectively.
• Email Management: Respond to and manage email inquiries, ensuring timely and accurate communication with clients.
• Client Engagement: Generate rapport and build lasting relationships with clients to foster loyalty and satisfaction.

About you:

Preferred Skills:

• Strong telephone communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to generate rapport with a diverse portfolio of clients.
• Excellent organisational and multitasking abilities.
• High level of attention to detail.
• Strong problem-solving skills.

Benefits:

• Company car (if required)
• Company pension scheme
• Free parking
• Private BUPA healthcare - Healthcare benefits, including, optical and therapy treatments
• £25,000 - £30,000 (depending on experience)
• Hybrid Working
• 21 days holiday + bank holidays with an additional day off for your birthday & baby’s 1st birthday
• Discretionary bonus scheme
• Exclusive Benefits and Wellbeing site (Perks at Work)
• On-going training, development, and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of Account Executive, Account Manager, Trainee Account Manager, Customer Service Advisor, Customer Service Executive, , Account Management, Client Services may all be considered.