Customer Service Advisor

The role of Customer Service Advisor requires an individual with a strong ability to handle inbound and outbound customer inquiries efficiently and professionally. Based in Oxford, this permanent position is ideal for someone seeking to deliver excellent support in the business services industry.

Client Details

This organisation is a medium-sized business in the business services sector. They are recognised for their commitment to providing exceptional services and maintaining a professional approach in all aspects of their work.

Description

• Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.
• Provide accurate information about products and services to customers.
• Resolve customer complaints or escalate them to the appropriate department when necessary.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with other departments to ensure seamless service delivery.
• Proactively identify opportunities to enhance customer satisfaction and suggest improvements.
• Support the team in achieving departmental targets and goals.
• Stay updated on company policies, services, and offerings to ensure accurate communication with customers.
• Make outbound calls to prospect clients

Profile

A successful Customer Service Advisor should have:

• Strong communication skills, both written and verbal.
• Previous experience in a customer-facing role, preferably in the business services sector.
• Excellent problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer relationship management (CRM) systems.
• Ability to manage time effectively and handle multiple tasks efficiently.
• A professional and approachable manner when dealing with customers and colleagues.

Job Offer

The successful Customer Service Advisor will receive:

• A competitive salary of approximately £25,000 to £26,000 per annum.
• Quarterly bonus scheme
• Opportunities for career progression within the business services industry.
• A supportive and professional work environment in Oxford.
• Access to training and development programmes to enhance skills.
• Comprehensive employee benefits package.

If you are enthusiastic about providing excellent customer service and are looking to grow within a reputable company, we encourage you to apply today!