Customer Service Advisor

This Customer Service advisor role in the property industry focuses on delivering outstanding service and support to clients. The position is based in West Malling and is ideal for someone with a passion for client satisfaction and effective communication.

Client Details

The organisation is a growing house builder committed to providing exceptional service to its customers. They operate within a professional and fast-paced environment, ensuring a focus on quality and customer care.

Description

• Act as the main point of contact for customer inquiries and concerns.
• Provide clear and helpful communication to resolve client issues promptly.
• Maintain accurate records of customer interactions and resolutions.
• Coordinate with internal teams to ensure timely responses and solutions.
• Monitor and report on customer feedback to help improve services.
• Support the sales and property management teams with customer-related tasks.
• Ensure compliance with company policies and industry regulations.
• Assist in enhancing the overall customer experience.

Profile

A successful Customer Service advisor professional should have:

• Strong organisational and problem-solving skills.
• Excellent written and verbal communication abilities.
• Attention to detail and a proactive approach.
• Experience in a customer service environment, preferably within the property industry.
• Proficiency in using customer relationship management software or similar tools.
• A collaborative mindset and ability to work well in a team.

Job Offer

• Permanent position with opportunities for growth.
• Work within a supportive and professional environment.
• Convenient location in West Malling.
• Be part of a company committed to excellence in the property industry.

If this Customer Service advisor role in West Malling aligns with your skills and experience, we encourage you to apply today