Customer Service Advisor

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking for 2 x Customer Service Advisors to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.

Salary is between £25,000 to £27,000 depending on experience. Hours of work will be between the hours of 8:30am to 5:00pm, Monday to Friday – 37.5 hours per week. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

Working as the Customer Service Advisor, your key responsibilities include:

• Answering overflow calls from the main switchboard
• Handling inbound calls and email enquiries from customers, external sales teams, and the general public
• Processing internet and email orders using Sage and internal systems
• Filing paperwork and managing digital archiving
• Preparing customer quotes and handling sample requests
• Providing basic technical support and product part information
• Coordinating with internal departments on reworks of bespoke stock
• Setting up new customer accounts for online ordering
• Supporting with promotions and mailshots for customers in designated areas
• Managing assigned regions, working directly with Area Sales Managers
• Liaising with carriers to track deliveries and obtain proof of delivery (PODs)
• Maintaining and updating customer records
• Managing forward orders, call-offs, and projects
• Monitoring service levels, building customer rapport, and resolving queries for key accounts

As the Customer Service Advisor, you will have:

• A warm, approachable, and professional manner with a passion for delivering excellent customer service
• The ability to remain calm and solution-focused when handling difficult queries
• Strong organisational skills and the ability to manage time and workload independently
• A high level of attention to detail and accuracy
• Experience in customer service (preferably in a fast-paced office environment)
• A working knowledge of Microsoft Office (Word, Outlook, Excel)
• Sage experience is desirable but not essential

INDLS