Customer Service Advisor

THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Advisors working for a business based in Beaumont Leys.

This is a full time permanent position working for a fast growing business!

THE ROLE & YOUR RESPONSIBILITIES:

Answering calls and emails as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.

Manage any queries, feedback or escalations with manufacturers or third-party delivery companies.

Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.

Ensure each customer has a positive experience and will become a repeat customer.

Deal with day to day administration tasks within the department.

To optimise the performance of the Customer Services Team by continually improving our customers experiences.

Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

You must has strong communication skills, previous customer service experience and be able to work in a fast paced environment!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.