Customer Service Advisor

Customer Service Advisor – Be the Voice That Makes a Difference
Location: Frodsham, Cheshire
Job Type: Full-time
Salary: Up to £25,000 per year

Are you ready to join a company where your voice truly matters? We’re working with a standout independent retailer—an award-winning business with over 50 years of success—to find a Customer Service Advisor who’s ready to bring energy, empathy, and excellence to every customer interaction.

This is more than just a job—it’s a chance to be part of a team that’s passionate about people, proud of what they do, and committed to doing it brilliantly.

What You’ll Be Doing

• Taking ownership of customer queries and turning challenges into positive experiences.
• Communicating with clarity, warmth, and professionalism across phone, email, and live chat.
• Solving problems quickly and effectively, always with a smile (even if it’s over the phone).
• Representing a brand that genuinely cares about its customers—and its people.

What You’ll Bring

• At least 2 years of experience in customer service or complaints handling (retail or call centre experience is a bonus).
• A calm, confident, and friendly approach—even when things get busy.
• Excellent communication and negotiation skills.
• A natural ability to multitask and manage your time like a pro.
• A positive, proactive attitude and a genuine passion for helping others.

Why You’ll Love It Here
Our client doesn’t just talk about valuing their team—they show it. Here’s what you can expect:

• A competitive salary
• 28 days’ paid holiday
• Support to gain new qualifications
• Ongoing training and real career progression
• Staff recognition awards and team-building events
• Discounted gym membership
• Health plan
• Birthday and charity work day off
• Staff discounts and referral bonuses

Your Journey Starts Here
You’ll kick off with a fun, hands-on induction at the company’s Frodsham HQ, where you’ll meet the team and get to know the business. From there, it’s all about growth—tailored training, new qualifications, and opportunities to take your career to the next level.

If you’re ready to bring your best to a company that brings out the best in you, apply now. This is your chance to be part of something special.

ABOUT US
This Customer Service Advisor role is being handled by McCarthy Recruitment, an award-winning behavioural leadership recruitment consultancy covering the whole of the UK.

Apply NOW for this amazing opportunity or find us online at:

Web: https://job/
Facebook: McCarthyRecruitment
Linked-In: company/mccarthy-recruitment
Instagram: mccarthyrecruitmentltd

The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.