Customer Service Advisor

Overview
My widely admired and multi award-winning client is looking for a Customer Service Advisor for a new opportunity, in one of the Big Six truck manufacturers in the UK.

Do you have previous experience as a Customer Service Advisor, ideally in a R&M environment?

They are looking for a Customer Service Advisor to effectively maximise the costing efficiency of the department, to meet monthly targets and budget objectives, and to complete all administrative tasks in an efficient and timely manner.

You will work 1 in 3 Saturdays paid at time 1.5x which equates to £29,305 as a minimum. ( opportunity for as much overtime as you want )

Customer Service Advisor - Responsibilities

• To correctly interpret instructions from the job card/repair order to assess and maximise the revenue capacity to achieve the department's budget objectives.
• To advise the Service Manager and Supervisory staff where Technicians fail to achieve standard repair times.
• To achieve all company and personal KPI’s and maintain focus on all company financial objectives within given responsibilities.
• To produce all Service Department invoicing in an accurate, timely and efficient manner.
• To raise and submit warranty and R&M claims through the DMS system to the Manufacturer
• To maintain all administrative filing in an accurate, timely and efficient manner.
• To request and attend training and to keep up to date with the latest technical information that is circulated or displayed.
• To support the Department in dealing with incoming telephone calls and attending to customer enquiries.
• To ensure compliance and show commitment to all laid down procedures and company directives.
• To provide information, maintain records, and carry out all duties in an accurate, efficient, and timely manner.
• To undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours, supervising and instructing trainees, acting as Service Receptionist, etc.
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies, and standard procedures
• Invoicing your set target hours each working day

Customer Service Advisor - Required Competencies

• Vehicle Knowledge preferred.
• Good communication skills.
• Excellent administration and organisational skills.
• Ability to build rapport with internal staff and customers.
• Work on own initiative and in a team.
• Attention to detail.
• Ability to meet deadlines.

Customer Service Advisor - Benefits

• Bonus scheme.
• Excellent pension scheme.
• Company car scheme with a new VW group car every six months.
• 25 days holidays plus bank holidays.

If you are looking for an opportunity to contribute positively to a team while developing your administrative skills, we encourage you to apply for the Customer Service Advisor position.