Customer Service Advisor

Customer Service Advisor

• Location: Ipswich
• Job Type: Full-time, Permanent
• Salary: £24,000 (increasing after probation & at year 1 + bonus)

As a Customer Service advisor within the Servicing team, you will manage various loan portfolios for multiple clients, undertaking a range of post-completion loan servicing activities in accordance with service level agreements, procedures, and current legislation. Clients include banks, specialist lenders, and private equity funds, with customers ranging from individuals, partnerships, SPVs, to Limited Companies. You will be required to consistently deliver excellent service, ensuring fair treatment of customers and achieving the best outcomes.

Responsibilities:

As a Loan Administrator, you will handle critical tasks such as:

• Accurately redeeming mortgage accounts within set Service Level Agreements (SLAs).
• Managing the secure release of security and Title Deeds in compliance with established procedures. - Maintaining precise records and ensuring the secure storage of files and deeds.
• Handling both inbound and outbound customer calls with utmost professionalism.

Required experience:

We are looking for someone who:

• Is a strong team player with excellent communication skills.
• Has high attention to detail and can effectively manage a diverse workload.
• Is customer-focused with a proactive approach to problem-solving.
• Is competent in using Microsoft Office packages and can handle difficult conversations with sensitivity.

Benefits:

• Annual bonus up to 10% of annual salary
• 25 days annual leave plus bank holidays.
• Life assurance (2x salary).
• Pension scheme with company matching contribution up to 5%.
• Employee Assistance Programme.
• Recognition Scheme and access to an on-site Counsellor.
• Sports & Social Committee and Free fruit Wednesdays.
• Private, locked bike store and complimentary beverages
• Opportunity to work in a supportive and dynamic team environment.
• Professional growth and development opportunities & annual pay reviews
• Satisfaction of providing crucial services that impact clients’ financial well-being.

If you have a fundamental desire to do the right things, while developing new skills and progressing your career we want to hear from you!