Customer Service Advisor

Company : Confidential

Job Type : Full Time

Rochdale, Lancashire

Number of Applicants

000+

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Job Description - Customer Service Advisor

An award-winning organisation are seeking a Customer Service Advisor to join their expanding team.
The Role
As a Customer Service Advisor, you will be the first point of contact for customer queries via phone, email, and live chat. You’ll manage supply transfers, tenancy changes, and data processing while supporting internal teams through accurate and timely administration.

Key Responsibilities

Handle customer enquiries across multiple channels (phone, email, chat) with professionalism and efficiency
Process change of tenancy (COT) requests and ensure all data updates are completed accurately
Manage customer and broker queries in a timely, solution-oriented manner
Maintain and respond to a busy shared inbox
Set up customer accounts, contracts, and payment details with high attention to detail
Liaise with third-party partners to support account and supply processes
Identify opportunities to improve processes and systems
Draft and distribute accurate correspondence and documentation
Keep customer account notes current and detailed
General administrative support across various departments

Personal Skills

Strong communication skills – both verbal and written
Excellent organisational and time management abilities
Friendly and approachable with a professional manner
High level of accuracy and attention to detail
Confident using MS Office, especially Excel
Analytical and proactive in problem-solving
Ability to multi-task and prioritise in a dynamic environment
Collaborative mindset with flexibility to support wider team objectives

Desirable Experience:

Previous experience working with data management or file flow communications
Background in customer service within the utilities or energy sector

Original job Customer Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Advisor

Job Description - Customer Service Advisor

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