Customer Service Advisor

Customer Service Advisor
Burton-On-Trent, DE14 3HD
Monday - Friday 36.5 hours per week
Rotating shift pattern - 8am - 4pm and 9am - 5pm (early finish on a Friday)
Starting Salary £23,977 (rising annually & with development)

At Marley, we're not just industry leaders - we're at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. We're part of Marshalls plc - the UK’s leading manufacturer of hard landscaping, building and roofing products. Our combined legacy and reputation have never been stronger!

We have an exciting new opportunity for a Customer Service Advisor to join our passionate team at our Burton on Trent Site. This is a full-time, office-based role (five days per week). You will have the option of hybrid working after your six-month settling-in period.

What you'll be doing:

• Building strong customer relationships and ensuring complete customer satisfaction

• Managing your customer caseload and working closely with our sales team to provide a seamless service
• Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time
• Proactively identifying solutions and anticipating customer needs
• Championing new ideas and driving continuous improvement in our service

You'll be a natural communicator with a talent for problem-solving. You'll be organised, able to prioritise tasks effectively and thrive in a busy environment. Most importantly, you'll be passionate about providing outstanding customer service.

This is an office-based role in our busy contact centre. Excellent verbal and written communication skills are essential, as you'll be assisting customers by phone and email.

What skills will you need?

• Excellent telephone manner and experience in a customer service role

• Strong verbal and written communication skills
• A real passion for providing an excellent customer experience
• Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
• Ability to develop great relationships with both external and internal customers
• Excellent workload management and prioritisation
• A real passion for providing an excellent customer experience

Benefits:

• 36.5 hours Monday – Friday with an early finish on a Friday
• 26 Holidays + bank holidays
• Free onsite parking
• Company Pension up to 15%
• Development opportunities
• Cycle-to-work scheme
• Employee Discount programme
• Refer a friend scheme
• Employee Assistance programme – Financial, Physical and Mental Wellbeing support

More about Marley and Marshalls
Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.

At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website: www.marshalls.co.uk

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!