Customer Service Advisor

Customer Services Advisor
Location: East Sussex- office based
Salary: Up to £27,000 DOE + Discretionary Bonus and Excellent Benefits
Hours: Mon - Fri, 8:30am - 4:30pm or 9am - 5pm

Are you an experienced customer service professional with a background within a technical manufacturing?

If so, then continue reading, this could be the ideal role for you!

Pearson Whiffin Recruitment are proud to be supporting an established organisation based in East Sussex, in their search for a Customer Service Advisor to join them, working full time.

This is a fantastic opportunity for a motivated individual with a passion for delivering exceptional customer care to join a company that truly values its people.

Key duties include:

• Providing first-class service and support to B2B customers via telephone and email
• Building and maintaining strong relationships with customers and internal colleagues
• Co-ordinating delivery schedules and ensuring timely fulfilment of orders
• Accurately inputting and processing customer orders
• Maintaining up-to-date customer records
• Any other duties as required

The Ideal Candidate:

• Previous experience in a fast-paced customer service role within a commercial environment
• The ability to keep calm under pressure
• Resilience and a good sense of humour!
• A meticulous attention to detail
• Excellent organisation skills with the ability to work quickly under pressure
• Confident with, using a range of IT systems including Microsoft Office especially Excel
• Problem solving skills
• A collaborative approach

What’s on Offer:

• 25 days holiday + 8 BH
• Extra day off to celebrate your birthday!
• Enhanced pension
• Discretionary company bonus scheme
• The opportunity to work in a friendly, stable, and supportive environment

Interviews are to be held immediately, so please apply today for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.