Customer Service Advisor

Location: Brighouse
Hours: Full Time (7am-4pm or 8am-5pm)
Salary: up to £33,000

Do you thrive on supporting people and solving problems? We’re looking for a proactive Customer Service Advisor to join our clients team. In this role, you’ll be the first point of contact for customers, delivering outstanding service and ensuring every interaction leaves a positive impression.

• Handling enquiries across phone, email, live chat, and social media channels

• Responding quickly and helpfully to customer questions and concerns

• Managing challenging situations with empathy and professionalism

• Guiding customers through their range of products and services clearly and confidently

• Resolving issues efficiently, using your initiative and problem-solving skills

• Escalating complex queries to the appropriate team members when needed

• Keeping accurate records of customer interactions to help improve our service delivery

• Sharing customer feedback and suggestions to drive service improvements

• Building strong product knowledge to offer the best support possible

• Staying up to date with the latest updates, policies, and offerings

• Creating a memorable experience that turns new customers into loyal advocates

• Looking for ways to exceed expectations and brighten someone’s day

• Working collaboratively with colleagues across different teams to maintain seamless service

• Previous experience in a customer-facing role

• Excellent communication skills and the ability to truly listen to customer needs

• Calm and solutions-focused, even when things get busy

• Comfortable working in a fast-paced environment

• Confident with CRM systems, Microsoft Office, and online service tools

• Highly organised with great attention to detail and the ability to multitask effectively

• Empathetic, patient, and driven by a genuine desire to help others

• Takes pride in delivering a high standard of work

• Stays positive under pressure and remains professional at all times

• Experience in the fenestration industry is an advantage, but not essential