Customer Service Advisor

This growing company in Southam are looking for a Customer Service Advisor to join their team.

The role will involve the following:

• Receive customer calls into the business

• Manage customer repair queries and issues through to successful conclusion

• Deal with customer complaints through to successful conclusion, escalating when necessary

• Respond to customer queries through various methods including phone and email

• Management of own daily workload received from Customer Services Team Leader

In order to be considered for this role you need to have the following skills:

• Communication - verbal and written

• Attention to detail

• Ability to make decisions and use own initiative

• Strong attention to detail

• Organisational skills

• Problem solving

• Time Management

They are looking at offering a salary of £25350 and the work hours are Monday to Friday 9am to 5pm.