Customer Service Advisor

Based in Ringwood, we are looking for Customer Service advisors to work on behalf of Macmillan Coffee Morning.

The Customer Service Agent is responsible for building relationships with our client’s new and existing supporters to ensure their continued support of our clients fundraising efforts. Repeat hosting of coffee mornings and recommendations are very important to our client so it is important that every customer interaction adds value and is positive.

Hours: 40 hours over Monday to Friday 9am to 5.30pm - Possible Saturday shift dealing with emails only.

Salary: £25,584 + bonus up to £200 per month OTE £27,984

Location: Ringwood

Main Duties

• Answer calls, emails and social media posts from supporters
• Process requests made via the phone, email or social media
• Log all call, email and social media outcomes and customer feedback in the CRM system
• Manage personal workflow
• Troubleshoot issues
• Answer customer questions based on FAQ/knowledge base material provided
• Escalate issues or problems to Team Manager
• Moderate feedback from customers on client’s website and 3rd party portals
• Manage back office tasks such as emails and social media posts

Person Spec

• Strong verbal and written skills are essential
• Professional and emotionally resilient
• A natural multi tasker
• Experience working in a fast paced environment

Successful candidates will then be starting 28th July. This is temp to permanent position.

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

Refresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License