Customer Service Advisor

Rewards and Benefits on offer:

• Immediate start.
• Working for a blue-chip company with a great team-based culture.
• Varied and interesting job role.
• Working Monday-Friday.
• Opportunity to work from home one day a week.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company You Will Be Working For;

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.

The Role you will be Doing;

• Answering inbound calls from customers.
• Liaising with customers via email.
• Resolving customer complaints.
• Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
• Responsible for managing effective communication and coordination between team members.
• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.

About You;

• Telephony experience
• Customer resolution experience
• Excellent communication skills
• Good time management skills
• Highly organised and good at multitasking with the ability to prioritise workload and requirements
• Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint