Customer Service Advisor

Company : Confidential

Job Type : Full Time

East London, London

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Customer Service Advisor

Customer Service Advisor – East London (Ilford)

Monday – Friday, 08:30am to 17:30pm
On call – 1 weekend in 3 (from home)

Key Responsibilities:

Managing outgoing and incoming customer calls and managing email enquiry systems.
To keep track of delivery records from the drivers.
Upselling to customers to ensure continued revenue stream.
Handling customer enquiries around availability of services and pricing.
Explaining service and pricing.
Negotiate prices with customers to ensure best margins achieved.
Following up on all enquiries via calls and emails.
Liaise with other branches and 3rd party suppliers and ensure best prices.
Develop lasting customer relationships.
Accurately and efficiently entering all customer information and order details into the system.
Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
Resolving customer issues and queries as necessary.

Key Skills:

Experience working in a customer service led & administrative role.
Knowledge of sales processes and customer service skills.
Excellent communication with a strong focus on excellent customer service and relationship building skills.
Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.

This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.

Original job Customer Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Customer Service Advisor Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Customer Service Advisor Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Service Advisor

Job Description - Customer Service Advisor

Similar Customer Service Advisor Jobs in the UK

Mobile Apps