Customer Service Advisor

Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre on a permanent basis.

My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four re-mortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers.

Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, Monday to Friday 9AM – 5:30PM in newly refurbished offices.

• Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)
• Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run!
• Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)
• An extra day off to take on your birthday!
• Smart casual dress code (all week, not just Fridays!)
• Significant career progression opportunities with a large in-house training function
• Highly innovative company with a strong focus on technology
• An active charity and social events calendar

They are currently recruiting for a Customer Service Advisor to join them; this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career!

Some of the responsibilities include:

• Liaising with legal associates regarding a variety of legal matters
• Answering queries from customers within set timeframes, resolving queries in a professional manner
• Always providing a professional yet personable service
• Liaising with customers throughout the legal process, making sure they have all the up to date and relevant information
• Working with different teams to obtain information
• Inputting data accurately on internal systems

Experience needed:

• Outstanding communication and customer service skills
• The ability to work towards tight deadlines and targets whilst working under pressure
• The ability to work well within a high-pressured environment
• Excellent attention to detail, organisation and accuracy skills
• The ability to work well as a team as well as using your own initiative

You’ll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)