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Customer Service Advisor

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Job Description - Customer Service Advisor

Customer Service Executive – Office-Based (Jarrow)

Salary: £24,250 + Bonus + Benefits
Location: Jarrow, Tyne and Wear
Type: Full-time, Permanent

Are you a confident and proactive individual with a passion for delivering excellent customer service? We’re looking for several Customer Service Executives to join our client's growing team in Jarrow. This is a fantastic opportunity to be part of a supportive and dynamic office environment where your contributions directly support business growth.

What You’ll Be Doing:
  • Delivering a hassle-free, customer-first service experience
  • Responding to customer enquiries within agreed service levels
  • Identifying and resolving customer concerns with a proactive approach
  • Generating leads and identifying upselling/cross-selling opportunities
  • Maintaining accurate customer and account data
  • Collaborating with internal departments to ensure smooth service delivery
  • Supporting commercial activities and following up on opportunities
  • Meeting KPIs and contributing to team success
What We’re Looking For:
  • Strong communication and interpersonal skills
  • Excellent attention to detail and organisational abilities
  • Commercial awareness and a proactive mindset
  • Experience in a fast-paced customer service or sales environment
  • Minimum A-Level education or equivalent
  • Confident using Microsoft Office (Excel, Word, Outlook)
  • Complaint handling experience is a plus
  • Knowledge of manufacturing is desirable but not essential
What’s In It For You:
  • Starting salary of £24,250
  • Discretionary bonus scheme
  • Matched pension contributions up to 5%
  • Life assurance (4x salary)
  • 25 days holiday + bank holidays
  • Employee discounts and perks
  • Cycle to work scheme
  • Eyecare vouchers
  • Sharesave scheme
  • Clear career progression opportunities
Original job Customer Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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