Customer Service Advisor

I am currently working with a highly respected client who is seeking a Customer Relationship Executive to join their team. This is a fantastic opportunity for someone with strong customer service experience who is looking to build meaningful and long-term relationships with customers while contributing directly to business growth.

Permanent
Full time- Office Based
Up to £25,000

About the role
The main purpose of this role is to build and maintain excellent working relationships with customers, continually striving to achieve high levels of satisfaction and maximising the potential for increased sales.

Key responsibilities include:

• Handling customer queries efficiently by phone and email

• Maintaining accurate records of all customer communications and correspondence using the CRM system

• Proactively calling customers to build and strengthen relationships, whether delivering positive updates or resolving issues

• Ensuring customer relationships remain of the highest standard

• Liaising effectively with other departments to ensure a seamless and professional customer service experience

What we’re looking for:

• Strong previous experience in a customer service environment

• Confident use of CRM systems to manage and track communications

• Excellent communication skills and a relationship-focused approach

• A positive, proactive attitude with a genuine commitment to delivering outstanding service

Why apply?
You will be joining a supportive team within an established organisation where your contribution will be recognised and valued. This is an ideal opportunity for someone who enjoys building strong customer relationships and is looking for long-term career progression.

If this sounds like the right next step in your career, please get in touch today to discuss this opportunity in more detail and to start your application process.