Customer service advisor

Job Title: Customer Service Advisor
Location: Stockport
Employment Type: Permanent, Full-Time
Salary: £25,300 per annum
Work Setup: Hybrid (Office-based Monday-Thursday, Remote on Fridays)

Who We Are

We're working with a well-established manufacturer and eCommerce leader with a reputation for delivering top-quality products across multiple sectors. The business is growing and they're looking to expand the friendly and professional customer service team with the addition of a Customer Service Advisor.

What You'll Be Doing

You'll be the go-to person for customer enquiries, offering top-tier support via phone and email. Your goal will be to deliver a smooth and positive experience for every customer interaction.

Day-to-Day Responsibilities:

• Act as the first point of contact for all customer queries.
• Deliver prompt, polite, and knowledgeable responses to phone and email enquiries.
• Manage and resolve customer concerns efficiently and empathetically.
• Gain in-depth knowledge of our products to provide accurate information.
• Handle orders, requests, and applications.
• Keep detailed records of conversations and transactions.
• Collaborate with other departments to address customer needs.
• Offer suggestions for improving the customer service process.
• Assist in guiding and supporting newer team members.
• Strive to meet and exceed customer satisfaction targets.

What You'll Bring:

• Strong communication skills
• Ability to remain calm and professional in challenging situations.
• Experience in a customer service role, ideally involving phone support.
• A team player attitude with a commitment to delivering outstanding service.

Your Working Hours:

• Office: Monday to Thursday, 8:30 AM - 5:00 PM
• Remote: Friday (After training)

Perks & Benefits:

• 25 days of annual leave plus bank holidays, with the option to buy up to 5 extra days.
• Relaxed dress code and regular staff events.
• Generous employee discount and referral scheme.
• Company pension and sick pay.
• Free on-site parking.
• Access to healthcare cashback plan and wellness support.
• Enhanced family leave policies.

If you're passionate about helping people and want to join a dynamic, supportive team - we'd love to hear from you. Apply today and take the next step in your customer service career!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates