Customer Service Advisor

Customer Service Advisor
Salary: £27,000 + benefits

Yolk Recruitment is supporting a well-established business based in Treforest, in their search for a Customer Service Advisor to join their team. This is a great opportunity to work within a small, supportive team in a fast-paced environment, with a focus on customer orders and enquiries.

What you'll be doing:

• Handling customer orders and enquiries via phone and email
• Providing timely and professional responses to queries and complaints
• Proactively planning and tracking orders through to completion
• Scheduling and rescheduling deliveries while making best use of the haulage fleet
• Maintaining accurate records and documentation
• Liaising effectively with the commercial, production, and haulage teams

What we're looking for:

• Strong IT skills and confidence with systems
• Ability to manage multiple tasks with accuracy
• A proactive mindset and willingness to learn about different areas of the business
• Excellent communication and customer service skills
• Ability to work well under pressure and meet tight deadlines
• High attention to detail
• A team player who's comfortable working in a close-knit environment

Experience in the industry is beneficial but not essential - full training will be provided. However, good knowledge of the local area is important.

You'll also be expected to support the company's commitment to high standards in health, safety, and environmental practices.

What you'll get in return:

• Salary of £27,000
• Company pension
• Life assurance
• Supportive team environment
• Full training and development