Customer Service Advisor

The Customer Care Executive will play a pivotal role in ensuring customer satisfaction by addressing inquiries and maintaining high-quality standards. This permanent role is based in Kingston upon Thames within the FMCG industry, offering an engaging opportunity for individuals passionate about customer service and quality assurance.

Client Details

This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.

Description

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Maintain accurate records of customer interactions and quality checks.
• Collaborate with internal teams to identify and implement process improvements.
• Prepare reports on customer feedback and quality performance for management review.
• Assist in developing and updating customer service and quality procedures.
• Support the training of team members on quality and customer care best practices.

Profile

• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• A proactive attitude towards identifying and implementing improvements.

Job Offer

• A permanent role with opportunities for professional growth.
• A supportive and collaborative company culture.
• An office location in Kingston upon Thames with convenient transport links.