Customer Service Advisor

If delivering an exceptional customer experience comes naturally to you, there is an opening at this bespoke manufacturer that could be yours.

Known for delivering the kind of customer service that customers rave about, this company is looking to further enhance its offering by recruiting another engaging and solutions-focused Customer Service Advisor to support customers throughout their entire journey, from order processing to providing after-sales support.

What’s in it for you?

• Work Hours: Monday to Thursday, 8.15am to 5pm; Friday, 8.15am to 1:45pm
• Salary: Up to £26,000
• 20 days holiday plus bank holidays
• Christmas shutdown
• Access to the pension scheme
• Employee discounts
• Training and career development opportunities
• A vibrant environment, where each person is valued for their contribution

Customer Service Advisor Responsibilities:

• Act as the first point of contact - this doesn't mean just answering calls - it's about creating lasting impressions online, over the phone, and face to face
• Use your in-depth product knowledge to guide customers through the latest collections, helping them make informed decisions and confidently handling incoming queries relating to the products or service
• Liaise with customers to process orders and returns, and arrange repairs, ensuring each customer has an enjoyable experience
• Handle customer concerns with empathy, professionalism and warmth, making decisions that make a difference and escalating when needed
• Work closely with sales, production and logistics to quickly and efficiently resolve issues
• Maintain accurate customer activity, interactions, and orders in the CRM system, ensuring no detail is missed

Customer Service Advisor Skills and Experience:

• You care about the customer experience and have a genuine passion for customer satisfaction
• You take pride in being professional and are confident talking to people, helping them, and you know when to listen
• You stay calm, have lots of patience and empathy, and come with a solutions-first mindset
• Attention to detail isn't a nice-to-have; it's essential, as you'll be the one processing orders and returns
• Microsoft Office is part of your day-to-day, and you can just as easily operate Google Docs and a CRM system
• If you've worked in retail, jewellery, or luxury goods before, that would be a real bonus
• Can be trusted to do the job, work on their own initiative, and want to be somewhere for the long haul