Customer Service Advisor

Customer Service Advisors – Travel Insurance

• Location: Lakeside, Portsmouth PO6
• Salary: Starting at £26,210 (potential £30,300 following probation, training, targets)
• Start Date: August / September 2025
• Full Time 40 hours/week
• Shift rota: 7:15AM–8:45PM | Mon–Sun (alternate weekends off)
• Interview slots available

Join a caring and dynamic team supporting customers through unexpected travel events. If you’re empathetic, detail-oriented, and thrive in a fast-paced environment, this role is for you.

What You’ll Do:

• Handle travel insurance claims from first contact to resolution
• Communicate clearly and compassionately via phone and email
• Assess policies, gather documentation, and process claims efficiently

What We’re Looking For:

• Excellent communication and customer service skills
• Ability to manage high volumes of calls/emails
• Calm, accurate, and empathetic under pressure
• Multilingual skills are a bonus (with financial incentive)

Training:

• 10 weeks full-time (Mon–Fri, 9am–5:30pm) – no leave during this period

Why Join The Team?

• Salary progression up to £30,300 per annum
• 28–38 days holiday (based on service)
• Health cover (optical, dental, medical)
• Gym discounts & wellbeing support
• Cycle-to-work scheme & pension
• Travel insurance discounts
• Free parking & onsite canteen
• Hybrid working with home office setup

Interested?

Please click Apply today for immediate consideration.