Customer Service Advisor

??????REED Recruitment are recruiting for a Customer Service Advisor for a Commercial Waste Business in Bournemouth. If you are keen to join a supportive and inclusive team and have customer service skills please apply.

Please see below

Customer Service Advisor - Bournemouth

Parking (Free Gym)

Salary £24,000 per annum (increase to £25500 after 3 month probation)

Hours – 08:30am – 17:00pm

1 in 6 Saturdays ( 9:00am -12:00pm)

Holiday – 23 days then after 1 consecutive year, we increase by 1 day and capped at 5.

Duties:

• Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department.
• Responsible for listening to client queries and understanding the client’s needs and provide support and advice to the queries that the clients raise. Ensuring that ‘issues’ are escalated to the Customer Service Supervisors/Manager where needed.
• Ensure that all allocated ‘issues’ on Filemaker are dealt with daily, that all relevant parties are updated accordingly and that the ‘issues’ are all completed by the end of the day as per the standard procedures.
• Responsible for contacting the supplier to discuss the points highlighted by the client and provide effective correspondence with the supplier on behalf of the client.
• Responsible for the maintenance of the customer notes and ensures that all correspondence received is saved within the correct folders. (Either X Drive or S Drive)
• Ensure that all bag deliveries are checked and that the purchase order is updated accordingly to reflect this.
• Responsible for handling all emails received and provide relevant answers to the queries raised. If the email is not appropriate for their own response the Customer Service Advisors are responsible for allocating the content of the email to the relevant department.