Customer Service Advisor

We're looking for a reliable and proactive Customer Service Advisor to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.

You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.

Key Responsibilities for the Customer Service Advisor:

• Respond to inbound phone calls and email enquiries in a timely and professional manner
• Provide accurate information and assistance to clients, escalating issues where necessary
• Process client payments over the phone
• Set up new user accounts and maintain accurate client records
• Monitor and troubleshoot issues with devices such as SIMs when needed
• Perform data entry and general admin tasks
• Support internal teams with day-to-day operations
• Help maintain organised systems and ensure smooth office processes

Key skills for the Customer Service Advisor:

• Experience in a similar office-based admin or customer service role
• Strong communication skills, both written and verbal
• High attention to detail and good time management
• Confident using Microsoft Office and open to learning new systems
• Self-motivated and comfortable working independently
• Friendly, professional, and solution-focused attitude
• A team player who's willing to assist where needed

Own transport is essential due to limited public transport access to the office