Customer Service Advisor

What’s in it for you…

• Salary: £27,430 base salary (plus an uplift of for weekend working, equal to £4160!)


• Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly 


• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.


• Working model: 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).


• Hours: A 37.5-hour week with shifts, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.


• Shift Pattern: You’ll work every other weekend (both Saturday & Sunday). You’ll receive a day in lieu each week, so this pattern equates to a 5-day working week. 


• Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) 


• Start date: We'll kick things off with an induction group in on the 9th March 2026. 

The Role

Are you relentless, curious, and customer-obsessed? 

We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

What you’ll do…

• You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.


• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!


• Deliver an excellent service across all channels. 


• You'll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products!


• Juggle various systems, both internal and external.


• Take on problems with a "Right First Time" attitude.


• Own challenges and see them through to the outcome.


• Help us get even better at what we do by sharing feedback and ideas for improvement. 

What you’ll bring…

• You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!


• You’ll commit to delivering outstanding service and prioritising customer satisfaction.


• An ability to excel at building relationships and communicating clearly.


• You have a proactive, can-do attitude and serious problem-solving skills.


• A comfort with wearing multiple hats and juggling tasks efficiently.


• The confidence to suggest improvements and constantly better what we do and how we do it.