Customer Service Advisor

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

What’s in it for you…

• Salary: £27,430 base salary (plus an uplift of for weekend working, equal to £4160!)


• Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly 


• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.


• Working model: 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).


• Hours: A 37.5-hour week with shifts, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.


• Shift Pattern: You’ll work every other weekend (both Saturday & Sunday). You’ll receive a day in lieu each week, so this pattern equates to a 5-day working week. 


• Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) 


• Start date: We'll kick things off with an induction group in on the 22nd June 2026. 

The Role

Are you relentless, curious, and customer-obsessed? 

We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

What you’ll do…

• You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.


• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!


• Deliver an excellent service across all channels. 


• You'll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products!


• Juggle various systems, both internal and external.


• Take on problems with a “Right First Time” attitude.


• Own challenges and see them through to the outcome.


• Help us get even better at what we do by sharing feedback and ideas for improvement. 

What you’ll bring…

• You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!


• You’ll commit to delivering outstanding service and prioritising customer satisfaction.


• An ability to excel at building relationships and communicating clearly.


• You have a proactive, can-do attitude and serious problem-solving skills.


• A comfort with wearing multiple hats and juggling tasks efficiently.


• The confidence to suggest improvements and constantly better what we do and how we do it.