Customer Service Advisor

Key Responsibilities:

• Act as the primary point of contact for customers, handling enquiries professionally and promptly.

• Process customer orders and repeat orders in line with company standards and service targets.

• Manage and coordinate customer complaints and returns, working closely with internal teams to achieve timely and satisfactory resolutions.

• Respond to customer queries related to deliveries, orders, and account management.

• Identify and suggest opportunities for continuous process improvements.

• Maintain accurate records, complete reporting, and carry out general administrative duties.

Key Skills & Experience:

• Strong customer service and communication skills

• Excellent attention to detail and organisational abilities

• Ability to manage multiple tasks and meet targets

• Problem-solving mindset with a focus on continuous improvement

• Experience in order processing or logistics/customer service environment (desirable)