Customer Service Advisor

Company : Immediate Response Recruitment

Job Type : Full Time

Birmingham, United Kingdom

Number of Applicants

000+

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Job Description - Customer Service Advisor

Job Description

Inbound Customer Service Advisor

We are currently recruiting for Inbound customer service advisors to join a fantastic and growing company based in south Birmingham.

My client has huge plans for growth for 2019 and thereafter and now looking to expand their customer service operation.

They offer a good basic salary with an annual salary review, which is performance related, company pension and an amazing working environment. The call centre is fresh and modern and they provide free, tea and coffee, massive kitchen area, pool tables, PlayStation, ice hockey and more.

What experience do you need for the Inbound Customer Service Advisor.

Previous Call Centre experience minimum of 12 months
Excellent i.t skills, as multiple systems, you have to be able to guide customers through fixes
Strong customer service skills
Ability to communicate at different levels, and keep rapport with customer to ensure customer journey is the same experience every time
Complaint experience, have confidence and ability to resolve all customer queries by yourself or with the support of your manager
First time resolution is key for my client, go above and beyond to ensure customer leaves happy and satisfied you have resolved their query

Personal Attributes

Strong Communication skills
Team player, support your colleagues and the company
Amazing customer service skills - Above and Beyond attitude
Computer literacy

Interviews will be talking place over next few weeks, so you must be able to start in January.

Original job Customer Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Advisor

Job Description - Customer Service Advisor

Job Description

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