Customer Service Advisor

Customer Service Advisor

Sheffield

£27,000 DOE

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a confident and organised Service Advisor to play a key role in providing a seamless aftersales experience for our customers.

As the main point of contact throughout the vehicle servicing journey, you'll ensure clear communication, smooth coordination, and a professional service at every stage. Your ability to build trust and manage expectations will help create long-lasting customer relationships.

🔧 What You'll Be Doing

Managing and scheduling vehicle service and repair appointments
Providing clear, accurate advice on maintenance and repair work
Liaising with workshop technicians to monitor progress and completion
Keeping service records and systems updated and compliant

✅ What We're Looking For

Previous experience in a Service Advisor or automotive customer support role (desirable)
Strong communication and organisational skills
Ability to multitask and manage workloads in a busy environment

🎁 What's On Offer

Generous annual leave: 34 days (including bank holidays), increasing with service
Enhanced family leave (maternity & paternity)
Pension, life assurance & enhanced sickness cover
Ongoing training and career development opportunities
Staff car purchase and servicing discounts
Cycle-to-work & discounted gym schemes
Referral bonus scheme up to £1,000

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies
Only candidates based in UK and eligible to work in UK are allowed