Customer Service Advisor

Customer Service Advisor
Location: Oxford (OX3)
Pay Rate: £12.71 – £15.50 per hour
Contract: Contract (minimum until October)
Pay: Weekly
Start Date: ASAP

⚠️ Please note: A valid DBS check is required for this role, or candidates must be willing to undergo a DBS check before starting.

About the Role:
We are currently recruiting for 2 x Customer Service Advisor to join a busy and fast-paced service centre based in Oxford (OX3). This is an excellent opportunity for experienced customer service or call handling professionals looking for an immediate start with weekly pay.
The role is initially a contract until at least October, likely to get extended or get a perm contract. 

Available Shifts:

Position 1

Monday to Friday
11:00am – 7:30pm
Position 2

4 on / 4 off shift pattern
12-hour shifts (days and/or nights depending on the rota)
Key Responsibilities for Customer Service Advisor: 
Handling a high volume of inbound telephone calls
Providing excellent customer service over the phone
Logging and updating information accurately on internal systems
Completing a range of administrative tasks
Responding to enquiries in a professional and timely manner
Working closely with colleagues to ensure service levels are maintained
Maintaining accurate records and paying close attention to detailAbout YouWe're looking for someone who is confident, professional, and thrives in a busy environment.

Essential Requirements for Customer Service Advisor: 
Previous experience in a high-volume call handling, contact centre, helpdesk, or customer service role
Excellent telephone manner and communication skills
Strong administrative and computer skills
High level of attention to detail
Proactive, organised, and responsive approach to work
Ability to remain calm under pressure and manage multiple tasks
Must have a valid DBS check or be willing to undergo one before starting
Only candidates based in UK and eligible to work in UK are allowed