Customer Service Advisor

About the Role

This is a customer-facing role within a council setting. You will support residents with enquiries across a range of services. The role involves communication by phone and email with a focus on resolving issues quickly and professionally. People with experience in customer support call centre advisor roles administrator receptionist or front of house positions often do well here.

What You’ll Do

• Handle incoming calls and emails from residents
• Record and update information accurately
• Provide clear advice and signpost to services or teams
• Resolve basic queries during first contact where possible
• Escalate more complex matters to senior colleagues
• Work closely with internal departments to follow up cases
• Maintain a friendly patient and professional approach

What We’re Looking For

The ideal person enjoys helping others and is comfortable dealing with different types of enquiries. You should be confident with basic computer systems and happy working in a structured environment. Previous experience in customer service office support or admin roles such as contact centre support worker or service coordinator is helpful but not essential.

Who Might Suit This Role

This suits someone who communicates clearly and enjoys problem solving. It may appeal to people from retail hospitality reception or call handling backgrounds who want regular weekday hours. It can also suit graduates or career changers looking for experience within a public sector environment.

Why Join

You will work stable weekday hours with no evenings or weekends. You will gain valuable experience in a council environment supporting local residents. Training is provided and there is the chance to build skills that are valued in customer service admin and public sector roles.