Customer service advisor

What we're looking for

We're looking for someone who genuinely enjoys delivering outstanding customer service and takes pride in doing a great job.

The Role

As a Customer Service Advisor, your responsibilities will include:

• To ensure KPI for incoming calls is reached
•  Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to opticians
• To answer technical questions relating to dispensing of optical lens.
• Communicate product/service/promotions prior to launch
• Ensure that all orders are input on the same day as received
• Through Pro-active retention calls to actively encourage non active customers/potential customers to begin spending with Hoya
• Proactively keep up to date with both the Hoya and competitor product and service offer
• To provide support with order entry of Glazed work/ Faxed orders/ Returns

About You

We're looking for a positive and customer-focused individual who can build strong relationships and thrive as part of a team. Ideally, you will have:

• Excellent telephone manner
• Experience of dealing with Customers
• Experience of problem solving
• Basic computer skills
• Flexibility
•  Excellent written and oral communication skills
• Strong organisational ability
• Focused, self-motivated and pro-active
• Willingness to go “the extra mile”
• Willingness to learn new skills
• Team working

What We Offer

•  Company pension scheme
•  Life assurance
•  Private medical insurance
•  Ongoing training and development opportunities
•  On-site canteen
•  Employee rewards and discount schemes
•  Cycle to Work scheme
•  Company social events
•  Free on-site parking

Interested? We'd love to hear from you. Apply today by submitting your CV and take the next step in your customer service career