Customer Service Advisor

We have a new role as a Customer Service Advisor to join our clients retail centre in Grantham, this is a customer facing role dealing with people mainly face to face but also over the phone.

All you need to be applicable for this position is a passion for customer service, and at least 1 years’ experience dealing with customers F2F.  Our client is offering an excellent salary, great benefits, full training, progression and even bonus!

Basic: £30,000 OTE £36,000
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00  
Location: Grantham

Benefits for the Customer Service Advisor role: 

Staff discounts on servicing, tyres, and MOTs 
Full training provided
32 days holiday including Bank Holidays
Extensive on-going training programme 
Career development: training and Company growth to boost career progression 
Bonus scheme up to £6,000 per year 
Life Insurance  
Pension scheme 
Employee Assistant Program 
Long service recognition, enhance maternity and paternity leave 
Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events  
Job Responsibilities of a Customer Service Advisor

Own the complete in-centre customer journey from arrival through to departure and future bookings 
Be honest with the customer about what services/products there vehicle needs
Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team 
Deliver outstanding, consistent, and memorable service
Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed 
Maintain impeccable front-of-house standards at all times  
What we need

Proven experience in a customer-facing position
Strong communication skills with the ability to explain technical information clearly and honestly (training provided) 
Real passion for customer service
Ability to learn and retain detailed product knowledge (full training provided) 
Resilient, adaptable, and calm under pressure in a fast-paced retail environment 
Collaborative team player who supports colleagues and shares knowledge  
High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer 
No driving licence required 
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. 
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. 
RPOALL
Only candidates based in UK and eligible to work in UK are allowed