Customer Service Advisor

Customer Service Advisor

Leeds Office

Full Time

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.

• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.

• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

The Role

• Resolve customer enquiries/complaints and questions professionally via telephone, email, or
  Intercom (Live chat) in line with business policies and procedures within a timely manner.

• Help resolve issues and troubleshoot technical problems and where necessary, liaise with
  technical colleagues.

• Provide customers with accurate information about products and services ensuring a good
  customer outcome.

• Ensure processes are adapted where customers may require additional support for special
  circumstances delivering a caring and compassionate service.

• Update Zuno admin platform regularly to ensure all information is being recorded correctly for
  each customer interaction.

• Handle and manage through to a satisfactory resolution any emails from the customer service
  inbox

• Adhere to all relevant legislation, industry regulations and Company policies and procedures.

Who we are looking for:

• 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.

• Experience in delivering a right first-time good outcome for a customer.

• Experience of working in a fast paced, vibrant and at times, pressured environment.

• Familiar with owning a customer enquiry/complaint through to resolution.

• Understanding of a positive customer experience.

• Caring and compassionate nature.

• Confidence in working on your own initiative as well as within a team environment.

• Driven to deliver a good outcome for customers.

• GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.

• Patient and committed to excellence.

• Active listening skills.

Benefits:

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

*After probationary period