Customer Service Advisor

Customer Service Advisor

This is an excellent opportunity to join an established independent property business as a Customer Service Advisor in Weston-Super-Mare

You'll take responsibility for managing a portfolio of residential rental properties, working closely with landlords, tenants and contractors to ensure tenancies run smoothly and properties are well maintained and fully compliant.

This is a varied and hands-on role, ideal for an organised and proactive property professional who enjoys building relationships, solving problems and delivering a high level of service.

The Role

* Manage a portfolio of properties, acting as the main point of contact for landlords and tenants.

* Coordinate repairs and maintenance, working with contractors to ensure issues are dealt with efficiently.

* Manage tenancy renewals, rent-related matters and the end-of-tenancy process, including deposits.

* Build strong relationships with landlords and tenants, resolving queries and delivering a consistently high level of service.

* Work closely with the wider team

About You

We're looking for an organised and proactive individual who is confident managing a busy workload, dealing with landlords and tenants and resolving issues effectively.

You'll have:

* Strong customer service and communication skills.

* Excellent organisation and the ability to manage a busy workload.

* A proactive approach with the confidence to solve problems and use your own initiative.

* Knowledge of lettings legislation and property compliance would be advantageous.

What's on Offer

* Package: £27,000 - £30,000

* Company pension.

* Training and support towards professional qualifications.

* Genuine opportunities for career progression.

* Supportive working environment within an established independent agency.

About Walker & Sloan

Walker & Sloan are a B Corp Certified recruitment business specialising in Property, Construction and the Built Environment. We work closely with clients across the UK and handle all applications with complete confidentiality
Only candidates based in UK and eligible to work in UK are allowed