Customer Service Advisor

Customer Service Representative

Location: Prescot
Salary: £25,789 per annum
Hours: Monday to Friday, 9:00am - 5:00pm
Excellent company benefitsAbout the Role

We are working with a well-established manufacturing business based in Prescot who are looking to recruit a Customer Service Representative to join their friendly and supportive team. This is a full-time, office-based role offering stable working hours and a competitive salary.

The role is a mix of customer interaction via phone and email, supporting customers throughout the entire order lifecycle.

Key Responsibilities

Handling customer queries via telephone and email in a professional and timely manner
Processing customer orders accurately on internal systems
Managing order-related queries, including amendments, deliveries and lead times
Providing after-sales support and resolving any issues or concerns
Liaising with internal departments such as production, logistics and sales to ensure smooth order fulfilment
Maintaining accurate and up-to-date customer and order recordsAbout You

Experience gained within a call centre, retail, hospitality, or customer service environment
Confident communicator with strong telephone and email skills
Highly organised with strong attention to detail
Comfortable working with order management systems and standard office software (full training provided)
Customer-focused with a proactive and solutions-driven approachWhat's on Offer

Salary of £25,789 per annum
28 days holiday per year (inclusive of bank holidays), increasing with length of service
Employer‑funded health cash plan
Employee "Above and Beyond" recognition awards
Free on‑site parking
Bupa employee wellbeing support
Excellent progression opportunities within the businessIf you're coming from a call centre, retail or hospitality background and are looking to move into an office-based role with excellent work-life balance, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Only candidates based in UK and eligible to work in UK are allowed