Customer Service Advisor

Are you a confident communicator who enjoys helping people and wants to build a career in sales and customer service?

We are looking for Customer Sales & Service Advisors to join our client’s team at their state-of-the-art office in Motherwell. No previous product knowledge is required we are just looking for people with the right attitude, communication skills and willingness to learn.

The Role

· Support customers across sales and customer service

· Handle calls, live chat and emails

· Help with quotes, purchases, renewals and policy queries

· Identify opportunities to offer relevant products and services

· Resolve customer queries and provide appropriate solutions

· Deliver a professional and positive customer experience

· Work towards KPIs and service targets

About You

* Confident and friendly communicator

* Customer-focused and empathetic

* Self-motivated with a positive attitude

* Comfortable with both sales and service conversations

* Strong attention to detail

* Able to work well as part of a team

* Keen to learn and develop

* Previous insurance experience is not essential

What We Offer

* £27k starting salary

* Hybrid working after successful probation

* Career development and professional qualifications

* Enhanced holiday, maternity and paternity packages

* Employee wellbeing programme

* Buy and sell holiday scheme

* Life assurance of 4x salary

* Financial wellbeing support

* Social events and a vibrant workplace

* Staff wellness / time out area

* Prayer room available on-site

Whether you are starting your career, looking for a change or ready for your next opportunity, we want to hear from you
Only candidates based in UK and eligible to work in UK are allowed