Customer Service Advisor

Job Description:

RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Service Advisor to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportation

Job Details:

Location: Killingholme
Position: Customer Service and Technical Liaison
Type: Permanent
Working Hours: 37.5hours per week. Monday-Friday. Day Shift (Working between 8am-6pm)
Salary: £15.57ph Overtime after 37.5hours per week paid at an Increased rate of 20%
About the Role?

Working under the Operations Manager, you will be required to provide customer service to Customers by responding to enquiries and resolving concerns in a professional and prompt manner.

Key responsibilities of the Role:

Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.
Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.
Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.
Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.
Analyse complaint data regularly to track trends and inform service enhancements.
Support the Technical Workshop with planning, labour management, and timely completion of vehicle work.
Create and manage accurate job cards for technical tasks, liaise with customers on requirements, and handle service requests.
Organise vehicle deliveries to specified locations and process damage claims with comprehensive documentation.
Participate in training to improve service skills and uphold operational standards.
About you?

Minimum of five years’ administrative experience, with proven customer service expertise, ideally in logistics or the automotive sector.
Familiarity with technical workshop environments or similar settings.
Excellent verbal and written communication skills, with strong problem-solving abilities and keen attention to detail.
Proficient in Microsoft Office and CRM software, with the ability to adapt to fast-paced, multitasking environments.
Self-motivated, capable of working independently, and committed to company values and policies.
If this sounds like position for you, please apply below or email across a CV directly to Morgan Hamilton – (url removed)

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion
Only candidates based in UK and eligible to work in UK are allowed