Customer Service Advisor

• Acting as the single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS, private 3rd party providers)


• Supporting the customer pathways


• Focusing on quality and accuracy while supporting all Spire Pathology Customers


• Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post
  
   

Key Requirements:

• Experience of working in customer service environment


• Understanding of a range of routine and non-routine work procedures, requiring base level practical and keyboard skills


• Trained on MS Office and other relevant packages eg scientific reporting systems


• Ability to problem solve as well as a strong attention to detail


• Driven by delivering excellent customer service

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays


• Employer and employee contributory pension with flexible retirement options


• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers


• Free wellness screening


• Private medical insurance


• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it's more than just treating patients; it's about looking after people.