Customer Service Advisor

Customer Care Coordinator – Immediate Start

Location: Billingshurst, West Sussex
Job Type: Full-Time | Temporary to Permanent
Start Date: Immediate

We are currently recruiting for an experienced Customer Care Coordinator to join a well-established and successful business based in Billingshurst on a temporary-to-permanent basis.

This is a fantastic opportunity for someone with a strong customer service background, excellent organisational skills and a proactive approach to resolving customer queries.

Applicants must be available to start immediately.

Key Responsibilities

Act as the first point of contact for customer enquiries, providing a professional and friendly service.
Manage incoming calls and emails, ensuring queries are dealt with promptly and efficiently.
Coordinate customer requests and follow-up appointments with relevant teams and external suppliers.
Keep customers updated on progress and ensure issues are resolved satisfactorily.
Handle customer complaints professionally, escalating where necessary.
Maintain accurate customer records and update internal systems.
Liaise with internal departments to ensure excellent service delivery.
Provide general administrative support to the Customer Care team.
Skills & Experience Required

A strong customer service background is essential.
Previous experience in a customer care, customer service or coordination role.
Excellent communication skills, both written and verbal.
Confident dealing with customer enquiries and resolving complaints.
Strong organisational skills with the ability to manage multiple tasks.
Good IT skills, including Microsoft Word, Excel and Outlook.
A positive, professional and approachable manner.
Ability to work independently and as part of a team.
What's on Offer?

Immediate start.
Temporary-to-permanent opportunity.
Full-time hours.
Friendly and supportive working environment.
Opportunity to join an established and growing business.
Long-term career prospects for the right candidate.
If you have a strong customer service background, enjoy helping people and are available to start immediately, we would love to hear from you!

Apply today with your updated CV for immediate consideration
Only candidates based in UK and eligible to work in UK are allowed