Customer Service Advisor

Customer Service Adviser - Wolverhampton

PRIMIS Mortgage Network is recruiting ambitious, driven customer service professionals to join a high-performing partner firm within its Mortgage & Protection Advisory network as Customer Service Adviser.

This award-winning network partner employs around 30 professionals, including Mortgage Advisers, Protection Advisers and General Insurance specialists, operating primarily from offices in central Wolverhampton (free parking).

Salary: £25,000 basic salary plus performance-related bonus (realistic OTE £30,000)

We are looking for enthusiastic, motivated, and customer-focused individuals to join our growing Contact Centre team based in central Wolverhampton.

As an Outbound Customer Service Executive, your role will be to proactively contact our existing customers, build positive relationships, and to help them identify solutions that meet their needs. You'll be responsible for delivering an excellent customer experience through friendly, professional, and engaging conversation.

You will receive comprehensive training, ongoing coaching and support from an experienced team within a positive and energetic working environment. We are passionate about developing our people and providing genuine opportunities for career progression.

We pride ourselves on creating a workplace where people enjoy coming to work, are recognised for their contributions and are encouraged to continuously develop their skills and knowledge.

What You'll Be Doing

• Making outbound calls to existing customers and introducing relevant products and services.
• Providing a professional, friendly, and helpful customer experience.
• Building rapport and maintaining positive customer relationships.
• Understanding customer needs and guiding them towards suitable solutions.
• Following up enquiries and ensuring customers are kept informed throughout their journey.
• Working towards individual and team performance targets.
• Accurately recording customer interactions and updating internal systems.

What We're Looking For

• Excellent communication and listening skills.
• A positive, enthusiastic, and customer-focused approach.
• Confidence speaking with customers over the telephone.
• A willingness to learn and develop.
• Self-motivated with a proactive attitude.
• Previous customer service or telephone-based experience is beneficial but not essential, as full training will be provided
• Good tenures in previous roles.

Career Development

We have a proven track record of promoting from within and can offer excellent long-term career opportunities. Many of our team members have progressed into leadership positions or specialist adviser roles within the business.

Hours of Work

• Monday to Wednesday: 9:15am to 6:30pm
• Thursday: 9:30am to 6:00pm
• Friday: 9:30am to 4:30pm

About PRIMIS Mortgage Network

PRIMIS Mortgage & Protection Network, part of LSL Property Services plc, is the UK’s largest dedicated mortgage and protection network, supporting around 3,000 advisers across approximately 1000 individually branded businesses nationwide.

All applications and enquiries will be managed exclusively by James McNee of PRIMIS Mortgage Network / LSL’s internal recruitment team.

PRIMIS Mortgage Network is an equal opportunities employer committed to diversity and inclusion. If you require any reasonable adjustments during the recruitment process, please let us know.

PRIMIS Mortgage Network / LSL Property Services is committed to protecting your data. Our Recruitment Privacy Notice is available on the LSL Careers website.