Customer Service Advisor

Job Title: Customer Service Advisor
Duration: 10 months
Location: Birmingham/ remote (fully remote after initial training)
Salary: £25147.50 per annum plus 5% performance bonus

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? We have an exciting opportunity for a Customer Service Advisor to join our client's team.

Responsibilities:
Handle a wide range of customer activity, including inbound and outbound phone calls, enquiries, complaints, and technical support requests.
Process customer requests through our systems.
Create an environment that fosters team development and accountability.
Handle both voice and non-voice contact with customers.

Working Hours:
Our Customer Service Centre operates Monday – Friday from 8am to 8pm, and Saturdays, Sundays, and Bank Holidays from 9am to 5pm. Please note that this role involves shift work, and a 5% shift allowance is included in your pay package. You will work a 4-week pattern with opportunities for overtime, paid at an increased rate, depending on operational requirements.

Example Shift Pattern:
- Week 1:

10am – 6pm (weekend off)
- Week 2:

8am – 4:30pm (1 weekday off, Saturday and Sunday working 9am – 5pm)
- Week 3:

8am – 4pm (1 weekday off, weekend off)
- Week 4:

1pm – 8pm (weekend off)

Key Skills:
Exceptional problem-solving skills.
Proficient in using new technology and systems to improve efficiency.
Strong customer experience focus and ability to work well in a team.
Excellent planning and organisational skills.
Attention to detail and commitment to maintaining data quality.
Proven track record of achieving results and making smart decisions.
Ability to anticipate problems and drive positive change.
Strong business acumen and commitment to delivering value.
Team player with the ability to meet business targets and objectives.
Upholding and consistently demonstrating core values of Simplicity, Ownership, and Progress.

If you are someone who is driven, customer-focused, and thrives in a challenging yet rewarding environment, then this is the role for you! Join our client's team and make a difference in the utilities industry.

Don't miss out on this exciting opportunity - apply now and take the next step in your career as a Customer Service Advisor!
How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.