Customer Service Advisor

*Are you passionate about customer service and looking for a fresh and exciting new career, with a great starting salary, fantastic benefits and developmental opportunities?*

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
*If so, then we want to hear from you.*
The starting salary is £24,912 rising to £26,088 following the probationary period, with the opportunity to progress to salary of over £32,000.
The role is full time (37 hours per week) and is based in our office on Blackbrook Business Park in Taunton, TA1 2PE.
*About WPA*
WPA is a private healthcare provider with a difference. We are a non-for-profit organisation, so this enables us to make sure we give the most to our very important customers and our amazing employee’s. Our workforce really is the key to our success.
WPA has won many awards for the levels of service we give and WPA is the Which? Recommended Provider for private medical insurance.
WPA is an environmentally friendly organisation, whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people, we believe in everyone and recognise that individual differences are what makes our team stronger.
*Benefits*
We offer an attractive starting salary with plenty of room for progression if this is something you strive for. On top of a competitive salary, you will also be eligible for our non-contractual bonus, a generous treat paid at Christmas. Your health and wellbeing is very important to us and you will have access to private medical insurance cover through the Staff Healthcare Trust, a WPA cash plan and the remote GP service. It’s not just the larger benefits such as additional annual leave, length of service awards and company bonus’s that make us stand out, but also the little touches which really make a difference. WPA has a wonderful culture, we are fortunate to work in a modern building with plenty of great facilities and we use the best technology. We like to work in a positive environment where we celebrate you and recognise milestones. We want you to thrive and enjoy your role. We also have a great social life here too, whether it be part of a sports team, drinks, and pizza on the patio after work or by throwing a WPA Party.
*About the role*
We pride ourselves on our customer service and we are well known for the high levels we provide. A Customer Support Officer is the first point of contact for all customers enquiries, helping our customers in their times of need. From registering a claim to ensuring they receive the best possible treatment and providing that friendly voice at the other end of the phone. The role is predominantly telephone based, surrounded by a great team enabling you to thrive and really make a difference to others. Once competent on the telephones, alongside taking calls from our customers, you shall then have the opportunity to progress into either an admin (tasks such as processing application forms, general admin queries and renewals) or claim (tasks such as following up on reports or liaising with Healthcare professionals for further details) route.
Our office opening hours are:
Monday – Friday 08:00 – 19:00 and Saturdays 09:00 – 12:00 and you could work a variety of shifts within these times. (Evenings and Saturdays are fairly split amongst the team).
*About you*
This role is a great opportunity for someone who is driven to provide high levels of customer service. Attention to detail and great communication skills are key. You will be resilient, are emotionally intelligent and will have an empathetic and caring nature. You will be confident working independently but will also flourish as part of a team. For those with the drive and enthusiasm to join our fantastic team, we shall supply the tools and progression routes to help you succeed.
*Application support*
If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.
*We are all different, be yourself and thrive*
WPA is a not for profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people; we believe in everyone and recognise that individual differences is what makes our team stronger
*Closing date: *This remains flexible subject to us finding the right candidates, we therefore recommend that you apply at your earliest convenience.
*Due to business growth and success, successful applicants must be available to start on May 7th or 3 June 2024.*
Job Types: Full-time, Permanent
Pay: £24,912.00-£26,088.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Store discount
Supplemental pay types:
* Yearly bonus
Work Location: In person
Expected start date: 07/05/2024