Customer Service Advisor

*Your Responsibilities:*

Ready to make your application Please do read through the description at least once before clicking on Apply.
*Managing Our Inbound Customer Service Via Telephone.*
* Providing A High Standard Of Customer Service To Our Customers.
* Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
* Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
* Maintaining High Standard Data Security And GDPR Regulations.
* Following Your Assigned Daily Schedules and Tasks.
* Managing Complaints
*What Are We Looking For?*
* Somebody With A Passion For Good Customer Service
* Excellent Written And Verbal Communication Skills.
* Punctual And Conscient.
* Good Attention To Detail.
*Hours:*
* 40 Hours per week.
* Monday - Friday 08:00 - 20:00 & 1 In 3 Saturdays 08:00-12:00
*Salary:*
* £12.00 per hour
* Paid fortnightly
*Requirements:*
* At Least 6 Months Customer Service Or Contact Centre Experience
* Full Time Availability
* ID & Right To Work Required (Passport Or Birth Certificate)
* Immediate Start
* Basic Access NI check / Credit check is required once successful.
*criteria and would like to be part of our team then we would love to hear from you.*
*Please note*: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications. HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities
*HCL\_BSERV*
Job Types: Full-time, Permanent
Pay: £12.00 per hour
Expected hours: 40 per week
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Gym membership
* Health & wellbeing programme
* Life insurance
* Private dental insurance
* Private medical insurance
* Referral programme
* Store discount
Schedule:
* Monday to Friday
* Weekend availability
Work authorisation:
* United Kingdom (preferred)
Work Location: In person
Reference ID: PEAR