Customer Service Advisor

Are you looking for a role that puts you at the heart of customer interaction? We have a fantastic opportunity for a full-time Customer Service Advisor based in Macclesfield. You'll be joining a dynamic team at a company that values creativity, problem-solving, and a passion for excellence. Our client is a fast-growing, independent finance broker based in Macclesfield that specialise in homeowner loans, mortgages and equity releases. They are proud to offer a straightforward application process and treat every request with the highest importance. They provide fast loan decisions and consider people in all circumstances. As a Customer Service Advisor, you'll enjoy a basic salary of £24,000, plus other benefits such as a casual dress code, on-site parking and a company pension scheme!

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Package and Benefits:
As a Customer Service Advisor, you'll receive:
- An annual salary of £24,000.
- A company pension.
- Death in Service benefit.
- On-site parking.
- Funding for CeMAP qualification
- Genuine progression opportunties
As a Customer Service Advisor, you will:
- Be the first point of contact for customers, handling warm inbound calls and making outbound calls to those who have inquired about a loan.
- Complete an information gathering fact find with applicants and explain the application process.
- Transfer customers to 3rd party lenders.
- Chase clients for outstanding documents.
- Provide an exeptional level of customer service on all interactions
The ideal Customer Service Advisor will have:
- Previous background working at a contact centre or inbound environment (preferred).
- Excellent telephone manner and rapport-building skills.
- Good and accurate keyboard skills, along with attention to detail.
- A GCSE or equivalent (preferred).
- At least 1 year of customer service background (preferred)
If you've held roles such as Customer Service Representative, Call Centre Operator, Customer Support Agent, Customer Relations Officer, Lead Generator, Sales Advisor, Sales Executive or Customer Experience Specialist, this position could be your next exciting career move.
If you're a customer advocate with a drive to succeed and a passion for positive customer interaction, we'd love to hear from you. For consideration, please apply with your most up-to-date CV or call Daniel on 0161 528 3846.
DT_MAY
DT_MAY